Compare your metrics with Freshworks benchmarks from 10,743 teams. Discover AI trends and data-backed strategies to boost efficiency in 2025.
Why you should read this report
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Get exact KPI benchmarks across 7 core service management metrics, powered by Freshworks insights
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See how Freshworks AI strategically moves the needle on efficiency and outcomes
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Learn how ITSM, enabled by Freshworks, drives efficiency across business teams
Get insights from teams across 118 countries who, with Freshworks, have embraced people-first AI, workflows that actually work, and enterprise-grade tools that don’t behave like legacy tech stacks.
