As a retail organization, cost management is a strong focus across all departments, including information technology (IT), especially since many in the company still consider IT an overhead expense. As the IT head of finance and TBM program director explained, “IT is seen as a cost center, so being able to talk to the value that IT is adding is critical to ensure we continue to invest in technology.”
The entire business operation at this Australian food retailer — from the back office to the stores and throughout the supply chain — relies on technology. Therefore, cost transparency of all technology spend is essential for business unit leaders to understand where their money is going and the value they’re receiving from their technology investments.